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Program FAQ
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This is a marketing program, not an in-house reservation system. By simply making attractive inventory available to the "Full House Program," you will reach millions of travelers for which major advertisers normally pay millions in cash. Traditional reservation systems lock you into allocating specific inventory for a specified amount of time with little or no room for change. Hotels.com asks you to upload property that you would not normally sell. You specify which rooms you want to sell, you can add to or eliminate inventory at any time. There is no risk to you and no loss. If the room is sold over the Hotels.com network, your room is filled and you receive your required minimum rate. All of this can be done by using the Internet or by FAX.Why has Pamela chosen Hotels.com? » top
After a close look at the marketplace and prior experience with smaller players, and feedback from Pamela's member Inns about their need to fill unsold rooms, Pamela chose Hotels.com to tailor a special program for independent properties that would fulfill their needs and be very, very easy to use. Hotels.com is the "100 lb. Gorilla" of the reservation marketplace and has the finances and clout to help you achieve a "full house".What does it cost me? » top
Nothing. Hotels.com asks you to provide them with the dollar price you must get for this room which is probably what you're doing anyway during your low season. We are looking for a 30% discount off your normal rack rate. We ask you to keep a promise that you won't sell rooms yourself or through anyone else at a lower rate.Will my Inn's quality and unique status suffer by offering discounted rates? » top
Well, not only will your Inn be in the company of some of the most elegant and expensive properties in the USA (such as Swiss Hotel New York, The Drake, The Plaza Hotel, Inter-Continental, Fairmont Chicago, The Mark Hopkins, Fairmont San Francisco, Hotel Windsor, The Jefferson, Monarch Hotel, Bishop's Lodge Resort & Spa, Inn At Loretto, Le Pavillon, Iberville Suites, Wyndham Reach Resort and many, many more) but your room night will be sold for a price near your rack rate. B&B rooms are not highly discounted.If this is an exclusive program, who qualifies? » top
Good question. We feel this program is best suited for:
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Primarily they are frequent travelers, more leisure than business, and very often travelers wanting to combine both. District sales people, company auditors, lawyers in town for work and so forth are a few examples.What does it take to participate in the program? » top
A fullhouse representative will provide you with the Contract as well as the Property Profile (most of this information can be copied and pasted from your web page on LanierBB.com). Once these two documents have been reviewed and filled out, you choose the rooms that you would like to offer and the initial dates you would like to start with (keeping in mind that no lower rate for these rooms can be offered anywhere else), and a Lanier "Full House" representative will call you over the phone to walk you through how you can upload your inventory - by FAX or using Hotels.com's simple online inventory system. It's that simple.Do I have to offer some weekend or high season nights? » top
We hope you will. We would like to have an opportunity to sell some of that inventory, but guess what, you have the right to pull the inventory at the last minute if it hasn't sold and sell it yourself. There is no risk. If Hotels.com hasn't sold the room for you, you may take back the inventory and sell it yourself. The goal here is to keep your Inn as full as possible at all times.How do I present my inventory? » top
You will have the ability to enter your inventory over the internet or via fax. Whichever way you choose to work, you will receive a phone call from a customer service representative who will walk you through the simple, short process and get you running and provide support should you need additional help.Why should I give you a 30% discount when I only pay 10-15% to travel agents and other organizations that charge a commission to book rooms? » top
That's easy. We know most Inns have no trouble booking rooms during peak seasons, weekends, etc. This is an opportunity to sell rooms that would otherwise go empty and receive 70% of your normal rack rate.What's the down side? » top
It will require about ten minutes to upload the inventory. During this initial period you can even fax it into Hotels.com's service center.What about cancellation and No Shows? You set up your Cancellation and No Show policy, Hotels.com will enforce your policy with the guest. How do I receive payment? » top
Unlike other wholesalers, Hotels.com pays their invoices in 30 days of receipt of invoice. References are available upon request.How can you reassure me that I will not have trouble getting paid by Hotels.com? » top
Delayed payment will not be the case with Hotels.com. Hotels.com is a participating member of the Better Business Bureau. Additional information can be found at: http://www.bbbonline.org/r2.cfm?ID=0875001246 This is not a new business or private organization as are others in this field. This is a publicly held corporation (NASDAQ: ROOM). Furthermore, 60% of the company is owned by USA Interactive (NASDAQ: USAI), Chaired by Barry Diller. |
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